We believe our customers should not worry about buying online such personal good as our professional knives – that’s why we’ve introduced 30 days money back guarantee. How does it work? Simple. If you’re not completely satisfied with your purchase for any reason, send it back within 30 days and we’ll give you a full refund.
Since we operate solely online as we prefer to pass those rent savings onto you, we want you to be fully satisfied with your purchase and try it in your hand. If you’re not, then we’d rather give you your money back than make you keep something you don’t like and you are not going to use.
Ps. The only exception are your personalised items, since it’s a bit tricky to give your knife to someone else with engraved kanji which says “Chicken soup” (Just kidding!) – we would never do that to our customers :).
Can I use my purchase and return it?
Sure you can. You should always try something before forming an opinion about it.
Bear in mind that the item can not show visible marks of wear, nor can it be damaged while returning. We make sure that the products we send you are checked for exceptional quality and that the packaging is always secure and sturdy, so that you receive undamaged, shiny goods.
If you’ve bought a knife, chef’s bag or other accessory, all we ask is for you to send it back cleaned, along with its original packaging and proof of purchase via recorded delivery, so you have a proof of postage (You would be required to cover any return postage costs) and we’ll fully refund the cost of your item. We are confident that you will love our products.
Please remember that certain types of knife steels require extra care and maintenance. If you are not familiar or just starting your adventure with Japanese knives, we highly recommend stainless knives, VG10 or R2/SG2 are the safest bet.
Ah! And don’t forget – we offer free postage on our UK orders.