FAQ

Before Ordering

Do I have to pay tax and VAT on big value orders?

If your package (even if of big value) is delivered in the EU zone (including UK), you will not need to pay any tax or VAT. We’ve already paid them when importing things from Japan to EU.

However, if your shipping address is e.g. Switzerland (non EU), you may need to pay tax and VAT based on the value of goods. In case of really low value packages, charges are rarely applied.

What payment methods do you accept?

We accept:

  • Credit/Debit card major issuers – FREE
  • PayPal (please note that there is an extra 3.5% surcharge associated as PayPal’s commission fees are really high
  • Bank Transfers: FREE
  • Bitcoin / Dash / Ether – Yes, we are that cool 🙂 You can pay in cryptocurrency apart from fiat 🙂 Shall you want to make a payment in altcoin, contact us for details 🙂

We make every effort to post customer orders the day we get them because there’s nothing worse than waiting days for your favourite Japanese products to arrive.

What are shipping times and fees?

Our shipping times and fees are as follows:

  • Standard UK delivery: 2-8 working days – FREE for orders above £50 (£8.50 for orders below £50)
  • Fast UK Delivery: 2-5 working days – flat fee £9.90
  • European Union: 5-7 working days – flat fee £9.90
  • Rest of the world: 5-12 working days – flat fee £16.90

We also offer a FREE international delivery for all orders above £280 (tracked service). Our products are sent with an InPost or DPD courier service.

We understand that the waiting times can sometimes be tough, but we guarantee you – you will love your knife. As they say – good things come to those who wait Thank you for your patience.

Please note, that all of our packages are sent from our warehouse in Central Europe (since we have many orders from customers all around the Europe, not only UK) – usually it takes 3-4 days for package to arrive into our UK customers. We always use secure, reliable couriers such as DPD, Royal Mail or inPost, guaranteeing quick delivering times.

After Ordering

I just ordered a knife and it doesn't fit me. Can I return it?

Sure you can. You should always try something before forming an opinion about it.
Bear in mind that the item can not show visible marks of wear, nor can it be damaged while returning. We make sure that the products we send you are checked for exceptional quality and that the packaging is always secure and sturdy, so that you receive undamaged, shiny goods.

If you’ve bought a knife, chef’s bag or other accessory, all we ask is for you to send it back cleaned, along with its original packaging and proof of purchase via recorded delivery, so you have a proof of postage (You would be required to cover any return postage costs) and we’ll fully refund the cost of your item. We are confident we are that you will love our products.

More on this here

Where can I track my order?

You can track your order here.

Becoming a better cook

I want to prepare a real Wagyu steak

Yummy choice! Here is some article you should read. 

Knife basics

I'm planning my first Japanese purchase. Help!

Exciting times! You came to the Japanese side (: – now you’ll become a real Jedi of cooking. Even if you are a complete newbie, worry not. We prepared for you a full guide to your first purchase – the guide can be find here.

How do I take care of my knives?

Easy. Depending on the steel & other components your knives are made of, you will need to put more or less effort into maintaining your knives in a good working order. Stainless steel, VG10 and R2/SG2 steels are usually the least demanding.
We’ve prepared you a series of articles helping you to get a grip of what you need to do:

How do I sharpen a knife?

We’ve published a series of useful articles which teach you how to take care of a knife and check, if your knife is still sharp (and if not, what to do with it).
Enjoy the read!

What whetstone should I choose?

You are lucky, we stock various and extremely powerful whetstones (sometimes called waterstones) for your Japanese beauties. If you’re a newbie and don’t know what the grid and associated numbers mean for whetstones, read this article.

VG10, AUS8 etc... - what those steel types mean?

As always, we got you covered. We’ve prepared a guide here, where you can learn about different steels (which is essentially an alloy (i.e. a mix) of carbon and iron that is often enriched with other elements such as nickel to improve certain characteristics depending on the desired application.)
Want to go even deeper into your research? Check our insightful composition chart on steels.