Do I have to pay tax and VAT on big value orders?
However, if your shipping address is e.g. Switzerland (non EU), you may need to pay tax and VAT based on the value of goods. In case of really low value packages, charges are rarely applied.
What payment methods do you accept?
- Credit/Debit card major issuers – FREE
- PayPal (please note that there is an extra 3.5% surcharge associated as PayPal’s commission fees are really high
- Bank Transfers: FREE
- Bitcoin / Dash / Ether – Yes, we are that cool 🙂 You can pay in cryptocurrency apart from fiat 🙂 Shall you want to make a payment in altcoin, contact us for details 🙂
We make every effort to post customer orders the day we get them because there’s nothing worse than waiting days for your favourite Japanese products to arrive.
What are shipping times and fees?
- Standard UK delivery: 2-8 working days – FREE for orders above £50 (£8.50 for orders below £50)
- Fast UK Delivery: 2-5 working days – flat fee £9.90
- European Union: 5-7 working days – flat fee £9.90
- Rest of the world: 5-12 working days – flat fee £16.90
We also offer a FREE international delivery for all orders above £280 (tracked service). Our products are sent with an InPost or DPD courier service.
We understand that the waiting times can sometimes be tough, but we guarantee you – you will love your knife. As they say – good things come to those who wait Thank you for your patience.
Please note, that all of our packages are sent from our warehouse in Central Europe (since we have many orders from customers all around the Europe, not only UK) – usually it takes 3-4 days for package to arrive into our UK customers. We always use secure, reliable couriers such as DPD, Royal Mail or inPost, guaranteeing quick delivering times.
I just ordered a knife and it doesn't fit me. Can I return it?
Bear in mind that the item can not show visible marks of wear, nor can it be damaged while returning. We make sure that the products we send you are checked for exceptional quality and that the packaging is always secure and sturdy, so that you receive undamaged, shiny goods.
If you’ve bought a knife, chef’s bag or other accessory, all we ask is for you to send it back cleaned, along with its original packaging and proof of purchase via recorded delivery, so you have a proof of postage (You would be required to cover any return postage costs) and we’ll fully refund the cost of your item. We are confident we are that you will love our products.
Where can I track my order?
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