- Standard UK delivery: 2-8 working days – FREE for orders above £50 (£8.50 for orders below £50)
- Fast UK Delivery: 2-5 working days – flat fee £9.90
- European Union: 5-7 working days – flat fee £9.90
- Rest of the world: 5-12 working days – flat fee £16.90
FREE international delivery for all orders above £280 (tracked service). Our products are sent with an InPost or DPD courier service.
We understand that the waiting times can sometimes be tough, but we guarantee you – you will love your knife. As they say – good things come to those who wait Thank you for your patience.
Please note, that all of our packages are sent from our warehouse in Central Europe (since we have many orders from customers all around the Europe, not only UK). We always use secure, reliable couriers such as DPD or inPost, guaranteeing quick delivering times.
- Credit/Debit card major issuers – FREE
- PayPal (please note that there is an extra 3.5% surcharge associated as PayPal’s commission fees are really high
- Bank Transfers: FREE
- Bitcoin / Dash / Ether – Yes, we are that cool 🙂 You can pay in cryptocurrency apart from fiat 🙂 Shall you want to make a payment in altcoin, contact us for details 🙂
We make every effort to post customer orders the day we get them because there’s nothing worse than waiting days for your favourite Japanese products to arrive.
If you are returning the items as part of our 30 day money back guarantee simply because you’re not happy with the item you’ve bought, we ask that you cover the cost of postage and that you keep a proof of postage receipt. Please remember, that personalised (so any engraved or made to special order) items can not be returned, unless they are faulty.
If you are returning a damaged or faulty product, we will happily cover the cost of postage in any refund.
Please note that we do not refund backordered orders which are being processed. Shall you wish to return backordered item and get the refund, first you need to receive the order. This is due to the fact, that backordered items are usually done upon client’s request and are extremely scarce. Please note that backorder waiting times are clearly indicated on product’s page.
For further details please see our in-depth Returns & Exchanges page.