Shipping & Returns

Shipping Times

  • Standard UK delivery: 1-7 working days – free for orders above £100* (£8.50 for orders below £100)
  • Europe (except Switzerland): 5-7 working days – flat fee £11.90*
  • Rest of the world: 5-12 working days – flat fee £29.90*

*In case of heavy packages, extra fee may be applied at the checkout, as we may need to send package as special delivery.

Free International Delivery

*Free International delivery for all orders above £200 (fast courier service). Our products are sent with tracked courier service.

Payment methods

  • Credit/Debit card major issuers – free
  • PayPal –  there is an extra 3.5% surcharge associated
  • Bank Transfers: free

Returns & Exchanges

If you wish to return any item to us, please contact us at info@japana.uk before you post it.

You are welcome to return your purchase within 30 days under our money back guarantee.

Return postage

Please include your original invoice or at least a note with an order number or your name and contact details and ensure it is packaged up safely and securely.

All items returned to us should be posted recorded delivery or with a courier that provides a proof of postage. Any item lost in the postal system is the responsibility of the poster until it arrives back.

Postage refunds

All returned items will be posted at the buyers expense other than where it’s a manufacturers fault.

In this instance we will be happy to refund any postage costs along with arranging a replacement. You will need to send us a copy of your postage receipt in order to receive a refund.

Manufacturer faults

If you are returning a product you believe is in some way defective please let us know. We personally inspect every item prior to posting and package them carefully to ensure they arrive in perfect condition.

Backordered items

Please note that we do not refund backordered orders which are being processed. Shall you wish to return backordered item and get the refund, first you need to receive the item. This is due to the fact, that backordered items are usually done upon client’s request and are extremely scarce.
Please note that backorder waiting times are clearly indicated on product’s page and real waiting time may shorten or be prolonged due to the short supply of the goods. Shall the indicated waiting time be longer than initially stated, we will inform you as soon as we become aware of it.

Refund professing times

Refunds are processed within 30 working days.